Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. This does not prevent us from varying these terms without reference to them. Terms and Conditions - viagogo ticket exchange Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. . viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . We take no responsibility for such issues. But to her frustration, Viagogo claimed the refund could take several months. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. I was promised a refund because the tickets I bought were corrupt. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. Why is the price printed on the ticket different to what I paid? Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Taylor Swift Tickets. By clicking a link you are consenting to this. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. How to get refund for Foo Fighters tickets as band cancels their - HITC Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. contends that Viagogos action is in direct violation of the companys stated policy. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. 4.2 Stolen Property. 6.10 Notices. Join The National Math and Science Initiative Class Action, Today! Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. 7.2 Copyright. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. If You do not qualify, do not use the Services. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. 5.2 Violations, Termination and Suspension. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. 2.4 Listing. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 6.9 Change or Suspension of Site. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Here's how you can refund your Justin Bieber tickets The revised version of this Agreement is automatically effective after it is initially posted on the Site. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Anna Netrebko concert canceled by Taiwan orchestra In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. This company is a total scam. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Can I pick up my tickets instead of having them shipped? As well as was able to select what section I wanted to be in for the price I had selected. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Note that this is separate from any Tax viagogo is required to charge on its fees. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. viagogo - Buy & Sell Concert, Sport & Theatre Tickets We do not control the information provided by other users which is made available through the Site. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. The court would need to determine which Class members would choose the voucher over a cash return as per the company. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Getting a refund on an event ticket - Citizens Advice The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . This will be posted quickly, exposing the company and letting others see what happened to you! calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. status of any class action settlement claim. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. I have sent multiple proof to them that the event is indeed canceled. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. This article is published to give you an update regarding the class action filed against Viagogo. We always ask that people only buy from authorised sites in order to protect themselves.'. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. This is the easiest way to get your money back. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Are you still waiting on a ticket refund for an event canceled due to the pandemic? Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events Coronavirus outbreak: cancelled or postponed events - can I get my money back? We cannot control the policy of third-party resellers.'. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. . To post a ticket for sale on viagogo You must first register with the Site. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. If the event has been cancelled, send them evidence of this. Viagogo reviews, customer feedback & support. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. All Rights Reserved. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. We will contact you. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. You will be entitled to a full refund or a 120% voucher. I bought tickets for Rammstein before the pandemic and they would not refund me. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Justin Bieber cancels remaining tour dates 6.8 All Sales are Final. viagogo is a global online marketplace for live sport, music and entertainment tickets. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. You may find other users information to be offensive, harmful, inaccurate, or deceptive. viagogo (@viagogo) / Twitter Pretty straightforward, you'd think? Customers Claim Viagogo Won't Refund Tickets to Coronavirus-Delayed You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If the event . 6.3 Allocation of Risk. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Leave us a message by clicking the Contact Us button. that reports on class action lawsuits, class action settlements, The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 2.2 Registration. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. However during the pandemic the response times may slow down. 2.15 viagogo Guarantee. The 1975 Tour 2023. 4. They also had another 150.00 dollars worth of fees per each ticket. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Can you get a refund on an event cancelled due to COVID-19? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. To open a dispute: 1.Log in to your PayPal account. You should typically get a refund for the ticket and any fees or service charges within 30 days. One Direction Tour 2023. Kiwi issues warning after Viagogo 'ripped off' elderly mother When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund.