4.5 4.5 out of 5 stars (97) $6.99 $ 6. Transaction has been cancelled because the configuration is not valid. This error means the terminal's 9 digit serial number is either (1) not recorded on the account or (2) recorded incorrectly. Open up the black-colored tab of the terminal. Compare the benefits of the Inkbusiness credit cards. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Liftmaster Garage Door Opener Troubleshooting, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. Transaction has failed because the message type mismatch has occurred. If the power cord is plugged in when processing a transaction, unplug the power cord and try again to process a transaction. Transaction has been declined due the host server unavailability and response has timed out. Connect an ethernet cable to the ETH port OR the included phone line cable to the phone port. This error is caused by either a noisy phone line or could be a communications issue originating from the download server. Document Type. Make deposits and withdrawals at the ATM with your business debit cards. endobj Sharing my knowledge so that you can fix your tech issues with ease. VoIP lines can be problematic for both downloading and transaction processing. Transaction has been declined because the card not swiped or inserted properly. Transaction has been declined because of the error while updating the database, Try after sometime and if problem persists contact the application support desk. VX 520 Color: A brand-new version of the preferred EMV-capable VX 520 that features a 3G choice, a dazzling LCD shade show and gives an improved user experience for business through a new 5-way navigation button and icon-based applications. support for the authorization code, then force the sale of the transaction with the EBT card. Transaction has been declined due to the unavailability of clerk server. - To search using the amount of sale, press [F2]. (Verifone VX510, VX520, VX810 & VX820) What do I do if my terminal is failing to connect? Press Cancel if the Time and Date appear on the screen. Select the correct account type or enter correct PAN. Connect your power cord into the port with a green lightning bolt on the far left of the terminal. Transaction has been declined due to failure of the MAC key generation. - Card is not presented within the time-out period that is configured in TERMINAL table -> USER_ENTRY_TIMEOUT If you do use a VeriFone Vx805 PIN pad, call us directly at 1-877-997-9473. You will find your answers here! Transaction has been declined due to the card swiped or inserted is not initialized. So, if you ever come across these kinds of problems, make sure to get to an expert as its troubleshooting is complex and requires professional knowledge and skill. Transaction has been declined due to the card used for the transaction is blocked. Your VX 520 terminal may display a communication error code when a transaction fails to process. Chase isnt responsible for (and doesnt provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name. - Select Detail Report to print detail information for each transaction in your current (open) batch. - Press [F3] to select Reprint. - In same list, Select Merchant. -Press [F1] to search by invoice number. - To reprint a receipt, press the Printer Icon on the bottom left of the screen. At the end of every successful batch settlement, a settlement report automatically prints from your card reader - you should review any settlement printouts to confirm the batch settled successfully. Transaction has failed because the batch is empty. Your VX 520 terminal may display a communication error code when a transaction fails to process. Then the password is required. If none of these measures work, escalate issue to L2 Technical Support for assistance. Transaction has been declined because the tip has already been adjusted. Your terminal supports EMV chip and magnetic stripe cards. Transaction is already voided. For more reporting power and instant access to your merchant statement, Resource Online featuring the Instant Dashboard offers an at-a-glance view of your daily sales and settlement figures from any computer. You can use this terminal to process over dial up but if you require Ethernet connectivity of the loyalty program, send the terminal back for repair or replacement. Reset the machine's connection. There is no remedy other then complete replacement. Press the number 8 and you will be asked to put a password. Full List of Approval Codes and Decline Codes PayJunction will return a standardized response code for each of your transactions. Press Enter key and request for a different card from the customer to proceed with the transaction. You can verify this by running your fingernail down the side of the paper it should leave a line. If the change in ZP value still produces the same error message, then go into the Edit function of the Sys Mode menu of the applicable group and manually add two (2) new *Z variables to the download configuration as follows: *ZR = 6 and *ZRESP = 16. Allow the Terminal to reset once you plug it back in. Inspect the application list for programs taking up unnecessary memory noting how much memory is left on the terminal and the group number (1-15). -If the paper advances from the printer during transactions but is blank: If you still see the application in one of the groups, then you will need to clear the RAM and FLASH from that group as well. Press the purple-colored button for editing the name of the application. Transaction has been cancelled because the batch is empty. Transaction has been declined because of the mismatch in scanned QR code. The BIOS is corrupted and the terminal must be replaced and repaired. Paymentech Online helps large multi-channel, domestic and international business manage reporting needs online. Tap if the customer has a contactless payment instrument, such as a contactless card or a mobile wallet on a smart phone, then they should tap or wave it directly over the card reader's display screen. This is one of the most seen problems of the Verifone VX520. Request for correct signature from the customer and proceed with the transaction. State Code: Enter Two Letter State Abbreviation Press Corresponding Numbers on key pad and Error-Codes (1) Author: - The receipt will print and the Void is complete. Press the Cancel button and restart the download again. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. Then scroll down to the Edit function and clear out the memory for the selected groups that are no longer required by the merchant. Sign In: opens in a new window Convenient access to manage your Chase merchant and bank accounts for viewing alerts, reporting, statements, disputed charges, and more. To fix this problem-. Observe Terminal ID# on screen. The transaction is declined due to the idleTransactionMap is empty. -Remove any empty paper roll. The first thing you will have to do is, remove the terminals cover from its backside. Help manage cash flow fluctuations, expand into new markets, or finance accounts receivable. -Make sure you are using thermal-sensitive paper, not plain paper. endobj 360 Payments lives by the motto Full Service. Verifone VX520 Training Guide COMMON ERROR CODES BAD ACCNT# Description: The card number being used for the current transaction does not pass the . What are the error codes on Verifone VX 520? Now, you will have to do an EMA update so that you can download the applications that are remaining. When you are prompted for the password and enter the wrong password continue pressing the green ENTER button repeatedly a few times and observe whether the screen prompts you to enter a new password. Find and apply for the Ink business credit card best suited for your business. -Tap the touchscreen to select the Report you wish to print. Transaction has failed because of the error in the database. The PAN number and its length is validated against the configuration. Transaction failed because the deletion of the preauth is not allowed. Contact Technical Support for assistance. Transaction has been cancelled because the record already exisits. Confirm that the credit card terminals amber and green lights are active (illuminated). Do you have a question about the Verifone VX 520 or do you need help? Chase Merchant Services provides you with a more secure and convenient ways to do business. If you download Comm Server successfully but do not see it displayed on the root menu screen, it could be hidden from view due to a firmware configuration. Corresponds to Visa's, SCA Exemption Soft Decline. Enabling Auto Dial Backup on VeriFone Terminals, Enabling Mobile Pinpad Entry through VeriFone Vx Series Terminals. To solve this problem-, What to do if you run out of papers for your VX520? -Hold the roll so the paper feeds from the bottom of the roll when the card reader is facing you Single device system. Enter the correct terminal ID or contact VHQ admin, if the problem persists. : Terminal was disconnected during call. Press Enter to re start the transaction. Enable to PIN reset option and Press Enter key to do the PIN reset transaction. -Drop the paper roll into the printer tray inverted. View the manual for the Verifone VX 520 here, for free. Transaction has been cancelled because there is no advice present to perform advice related transaction like clear advice. Transaction has failed because the record is not found. This error was observed on an Omni 3750 Dual Com and displayed after a successful download and reboot where the loyalty app never emerges on the root menu screen. Please review its terms, privacy and security policies to see how they apply to you. It is because there is a fault on the power supply board of the decoder, most likely a bad capacitor, c10, and c11. How do I fix Verifone connection error? - To search using the invoice number (printed on the receipt), press [F4]. Contact Technical Support for assistance. Now, input the password which is- 1, alpha, alpha, 6, 6, 8, 3, 1. Wishing you all the very best. If this message appears on bootup it means that the VMAC operating system has either not been installed or running properly and needs to be reloaded. The port must be 443. Transaction has been pending because the QR scanning has happened and transaction is not completed. Download the Verifone Windows Unified Driver. Install the driver and click the. Transaction has been declined due to the unavailability of PIN change option. Once the parameter is enabled, then the user is prompted to enter PAN manually on selecting the numeric key on Present Card screen.