When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Learn more about our Condition of returns policy. 3. eBay will review your case and get back to you within 48 hours. Its always good to see where eBay stands with the case before you contact the buyer back. Tip Some business equipment categories that may be covered by the. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Copyright 1995-2023 eBay Inc. All Rights Reserved. You can't deduct the original shipping cost from any refund amount. 01-08-2020 If they are rude or threatening to you, do not retaliate. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. I pretty much do the same thing every time. Learn more about our signature confirmation requirements. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Once you request a return, the seller should get back to you within 3 business days. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Most sellers refund as soon as they get the item back. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Do you have to accept returns to sell on eBay? This may sound like overkill to you, but stay with me while I explain! After contacting the seller, it's up to you whether you want eBay to step in. A strong shipping strategy is key for a successful holiday. We'll review your case and contact you within 48 hours. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. We have several policies built into our business model that protect us from having to return items. I threw everything away". This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. Select the percent you want to deduct from the refund amount. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Offer customers 30 day refund policy because EBay is always going to side with customers. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Thats the great thing about implementing these tips. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Sorry it happened to you , but ebay does not care about us sellers. And this is my fault? The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. You won't be able to re-open the request once it's closed. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. Always, always be nice! It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Tip However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Then and only then you give a refund for the item. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Good luck and sorry you encountered this circumstance. We guarantee that you will get the item you ordered or get your money back. This will get them to move the decision in my favor and pay out the damage coverage. You can chat with other sellers about anything to do with running a business on eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Disclaimer. Tip eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Copyright 1995-2023 eBay Inc. All Rights Reserved. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. You can also find more information in our full article below. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Shipping has definitely been delayed with everything going on. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Good luck! You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. You believe that it was exactly as described. You can go to the Resolution Center and contact the seller. If your item hasnt arrived, or isnt as described,let the seller know. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. eBay Exporter of the Year was a great success! Most of the time if you have an issue with a purchase the seller will be able to solve it for you. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. See Partial refund guidelines. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). 1. Message 3 of 7 latest reply 1 Helpful 114K subscribers in the Ebay community. This is a good option for low-value items. Some people think private sellers have to accept returns and this is just not the case. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! 11:34 AM Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Let the seller know how they can help resolve the problem. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. I always encourage our members to use those photos! eBay gives this MBG for Australian and International buyers, however . The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. They claim they are not responsible for damage during shipment, and imply that I lost the part. Enter a return merchandise authorization number, if you use them. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. But the seller should communicate with you. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. I can only put it in the listing. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. See ourpartial refund guidelines. The eBay Money Back Guarantee is not a product warranty. Read the complete details about the eBay Money Back Guarantee. I try to get them to give me the reason for the return. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. What if the seller doesn't offer returns? and another item where the item returned was not the part I sent. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. So having a returns policy can give you a competitive advantage. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. You can choose whether to accept returns if a buyer changes their mind about a purchase. Please read the rules Another sale previously had the buyer claim an item was defective when I know it was not. When the seller replies, we'll send you an email with details of the next steps. You might be asking, Do private sellers have to accept returns? The answer is No. If you are scared to start eBay because of the fear of returns, dont be. Report the buyer when you issue the refund through the eBay returns flow How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. If, after a few days, youre not happy with the sellers resolution, were here to help. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. 1. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. I dont have to pay to get the item back and the person is happy because I resolved their problem. How long should I give a seller to fix the problem before I contact eBay? If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Enter the amount you wish to offer the buyer. Located in: Ciudad Autonoma de Buenos Aires, Argentina. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. If the seller is responsible for return shipping, its important that they cover the costs. Offer a replacement item. A buyer insists the item was not as described in order to force a return. Select your reason for the return and enter a comment about why you're returning it. Something went wrong. 01-08-2020 eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. If the buyer is responsible, choose your return address from the dropdown menu. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? - edited The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Being faced with a return request can be very intimidating. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. Here's how to print an eBay return shipping label: Go to Purchase history . Here is a box that was shipped with FedEx. Escalate to eBay if you don't reach a resolution within 3 business days. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Whether you need to accept the return depends on their reason for opening the return. He tried to re-tie it down with new straps and put in a request for a refund. You are sure the item wa. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items.