Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. In other words, when it can be too late to get a refund. Indiana: "approximately 6,800 consumers" affected. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . "So were afraid that its just gonna be money thrown to the wind.. Refunding tickets to a cancelled event - stubhub.community Customers can keep their credits if they like. Very dissatisfied customer. We are changing the way you register and sign-in to the StubHub Community. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Remember, your order is covered by our FanProtect Guarantee." How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. 1.866.788.2482. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Once you receive that email you can log into your account and navigate to the StubHub wallet. Postponed events may not be eligible for refunds. How do I contact StubHub for a refund? The worst company ever you lost me and a ton of my friends and family. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Still learning the basics of personal finance? Review, To see your event status, log in to your StubHub account and select 'My tickets' then. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Hawaii Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Customer service all the way to your seat, 2000-2022 StubHub. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. To reach Customer Support call 1-866-788-2482. Sometimes email clients send our first email to a spam or promotions folder. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. StubHub to refund canceled events after pandemic complaints - KXTV where can I go to use activate the voucher so I dont lose that as well. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews How to Get a Refund from StubHub - Christian Small Ticketmaster will be the only place selling VIP Tickets though. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. DoNotPay records the details of your purchase to boost your chances of winning the refund. Email: This information has not been added. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. You will enter your community username and new password and done! Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. From everything weve seen, the StubHub customer support is quite thin, to say the least. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Help us improve this article with your feedback. The company does have something they term FanProtect Guarantee in its User Agreement. These are often free tickets the seller can relist. International orders are handled a bit differently than those within the US, @Lighty7. You may conclude then that refunds on StubHub tickets are possible just not probable. 1:00. We may be compensated if you click this ad. / What happens when an event is canceled. but I havent been able to get in contact with anyone from StubHub. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Check out the table below to see the best alternatives to StubHub. Request and Get a StubHub Refund Right Now. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Hurry up and access DoNotPay from any web browser to check out everything we offer. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Refund for Foo Fighters tickets? - StubHub Community DoNotPay can be by your side during the process and help you sue any company in small claims court. How do I contact StubHub customer service? - KnowledgeBurrow.com We will process the refund to your original payment method within 5 days. Louisiana Is SeatGeek legit? How do I complain to StubHub? As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Those will be paid out by the end of May. JEVAR IS WHO HANDLED MY CALL. If you feel like StubHub cheated you, you could take action against them. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Another way you might reach the company is by sending them an email. No problem. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina No matter how you get them, well email you when theyre ready. The clause is designed to protect both buyers and sellers. Horrible customer service. Offers may be subject to change without notice. Personal Loans can provide financial relief during an emergency. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Illinois Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. So the funds are available but you only adhere to the state-by-state laws? For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Reached out to customer service twice still can't list tickets. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Have an idea for StubHub? I was refused to talk with a supervisor , I had 4 tickets listed. Who do I contact? They are printed with duplicate. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. but I havent been able to get in contact with anyone from StubHub. I had a fraudulent charge on my credit card account from Match.com. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . How to Request a Stubhub Refund [98% Success] - DoNotPay The cash refund will be issued by May 31, 2021 and will. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. It is possible to request a refund on a purchased StubHub ticket manually. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Click your state to see if you qualify! . With only these four steps, your refund request is faxed. Combined with viagogo, we now span 90+ countries around the world. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. And 2 hours before the game I had no listings active. Click that link and you're good to go. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. What Happens If I DonT Pay National Insurance Contributions? What do you mean Dming the moderators? Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. New Yorkers, however, are in luck. Explain your scenario, and provide any applicable evidence. The credits are valid through the end of 2022. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement.