1/3 spots are taken by a bugged Endgame ticket. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Enter your details in the chat box and complete your refund request. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Hey all! I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. How Does Fandango Refund Tickets by Email? Student discounts are not available online, and are only offered at select Paragon Theaters. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. I used Fandango to purchase tix for the new Star Wars movie. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? If your card is registered, the theater can look up your account with your registered phone number or email. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. I finally happened to hit a movie a could actually use it on, and it won't take the code. Do You Sell Gift Cards? We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Over the next couple of days, friends asked to make reservations at different times and I used my A-List to accompany them (Sunday and Monday showings). You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Sorry, but all credit cards used must have a U.S. billing address. Any purchase made with a gift card must go to the box office for refunds. The page that is presented will provide you with pricing information, as well as student and military discount availability. I received a gift card and tried using it but kept getting an error message. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. You can visit your local theatre to find their specific pricing policy. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. When Fandango works, it's fine. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. And Fandango said their system was showing failed transaction. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Have you tried pulling up your order/confirm on the mobile app? I have the exact same error. To receive a military discount you must be an active or retired military veteran. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. The application is provided on an "as-is" and "as available" basis. I went online and tried to talk to a representative about my card mishap. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. Additional outside food and beverage is prohibited. Bought 4 tickets using a gift card & balance going on my credit card. Most new releases are considered a Special Engagement, but check movie times and tickets for your. Go to Cinemark :). How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). How do I use Regal Gift Cards to purchase tickets? We are proud to partner with studios to promote feature films and will run giveaways and social contests. For extenuating circumstances, please consult theatre management. If you want to request a refund via email, here are the steps: Find the confirmation email you received. Check who called Reverse phone lookup. Penny Lanes Bowl & Games I said, you're a multi-million doolar company, give me the 3 passes you owe me. When I click the link to print my tickets, the page comes up only as text. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. So hit them up on Twitter and they'll help. The system prompted me to log in. No recording devices (cameras, video recorders, sound recorders, etc.) Absolute garbage company with terrible customer service! How Long Does It Take for Fandango to Process the Refund? We use dedicated people and clever technology to safeguard our platform. We charge a small convenience fee per ticket purchased on our website and mobile app. The theater wouldn't accept Fandango tickets for a refund. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). With 3 reservations full, you can not buy any tickets until one is freed up. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Wait to be redirected to another page. A month -several emails, 4 phone calls later- still no help! Pretty Much a Corporate ruse designed to make communication difficult. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Any money or points on thecard will be merged to the account number you want to keep. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Legal Reigns supreme. The fee is detailed (listed as "booking fee") on your order summary at checkout. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. The ease of using Fandango was easy. AGENCY BAR+SOCIAL Some websites just DO NOT work properly & it seems Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? DO NOT USE THEM for movie tickets. What Phone Number Do I Use to Request a Fandango Refund? AMC will not convert a paid ticket to an alist one. Gift cards also can be purchased at any theater. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. Regal has taken bold nationwide action in all of it's locations. Extremely hard to get a hold of once purchased. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. for additional tickets. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Get help. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. The ratings do not determine or reflect whether a film is "good" or "bad." These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. I went to Applebee's twice and earned 3 TOP GUN tickets. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. its a very bad app. How do I refund my tickets? The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. Open it in your web browserand start exploring the services we can offer. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Totally inflexible. Edit your payment method for Movie Club. Lowe and behold I had an email in key spam account. Note: Admission policies may vary by location due to state or local ordinances. It was their systems error that caused this entire issue! DO NOT USE THEM for movie tickets. FANDANGO Nightmare Company. The ultimate first world problem! But the purchase went through according to AMC cause it was using one of my reservations. Yes! Just try to navigate a Fandango online customer service website. No thanks I will call the theaters they know where they are located. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . are permitted to be used within any Regal Entertainment Group facility. Hours. There are no refunds after the printed showtime. Login to your Regal Crown Club or Regal Unlimited account. Crooks!!! My plans changed - can I refund my order? This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. So they printed and refunded. Health & Safety Action In Regards to the Coronavirus. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. 126. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. Please don't use Fandango for your movie tickets. Gift cards can be purchased at all or our theater locations or online byclicking here. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. These boards can cause slip, trip and fall hazards for our guests as well as our staff. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. They would rather lose customers who have been using them for 10 + years than giving a credit. Is Your Popcorn Gluten Free? Senior prices vary by theater. Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. The cost was $12.00. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Signifies that the film rated may be inappropriate for pre-teens. When I went to the website to enter the codes, their system was down. Can a rating be changed? But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Do You Offer Hearing Devices? However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. Bought 4 tickets using a gift card & balance going on my credit card. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. DoNotPay can help you save big bucks on all lifes trifles! Companies can ask for reviews via automatic invitations. When I was able to get on website it appeared that my purchase of tickets did not go through. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Our "bookings" (contract with film companies) are for one week only. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. Most of our theaters offer military discounts. That makes six. Did not know this until tickets were refused at Idaho theater. 2018-02-10. false. Children 6 and under are not allowed to attend Rated R features. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. The Regal Crown Club rules can be found here. How Can I Get a Movie Ticket Refund With DoNotPay? Present the barcode on your phone to the usher at the theatre for admission. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. General admission for all adult tickets purchased for performances during matinee hours. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! I received a Fandango giftcard for Christmas. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Are military and student discount tickets available through Fandango? Can I Get a Fandango Convenience Fee Refund? (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. There are no refunds after the printed showtime. Donation Request If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Should you wish to purchase more than ten tickets at a time, please place separate orders. I hadn't heard about their AWFUL CUSTOMER SERVICE. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. Not all Regal Entertainment Group locations offer a bargain matinee price discount. When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. Arcade Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Phone # on the card went nowwhere, so I googled them. Yes! Before purchasing, we urge you . We charge a nominal fee per ticket in order to maintainthis service for our valued guests. You can receive refunds for tickets up to 60 minutes before the showtime. Scroll down to the theatre you plan to visit, and click on the theatre name. ticket-taker) and scan the QR code on your ticket confirmation page. Children under 2 who do not require a seat are free. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. Doesn't do anyone any good to get a reply 2 hours or more later. Still looking for answers? I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Can I give them negative stars: yes they are as awful as people say. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. This company needs to be shut down, so many horrible reviews and nothing is being done to . We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Oct 28, 2015. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. There are no refunds after the printed showtime. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. DMCA. Note: Admission policies may vary by location due to state or local ordinances. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). All other General Admission seats do not allow for direct dine-inservice. 2006-2023 Viewpoints. FAQs I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. It goes against our guidelines to offer incentives for reviews. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). Check balance. Do You Offer Parties & Private Events? I received my confirmation # and there's a link to view my tickets. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. And I get to pay an extra fee for this hassle? No, you cant. The next day I notice charge on bank account. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . Does my theatre have a military discount? I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. Since I did not cancel my tickets before the movie the refused to refund tickets. What are the rules for contests and giveaways? You can exchange the ticket for credit and reuse it for future purchases. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. 2023 Trustpilot, Inc. All rights reserved. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! This page will provide you with a list of our theatres, sorted by state. How are state attorney generals everywhere not investigating this company?? Online orders can be paid with Visa, MasterCard, American Express and Discover. I had to re buy the tickets at the box office. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. . Corporate Very poor business model! NOTHING. We may also accept certain theater partners' gift cards for their theaters. Did not receive the confirmation email until 1 hour after the show started. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. To receive a student discount you must currently be a student. The Regal Crown Club FAQ's can be found here. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Applications reviewed and accepted throughout the school year. Would give zero stars if I could. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. I would suggest you avoid this company. for each ticket they purchase. No images. Do You AllowCostumes? Can I Purchase Tickets atFandango? the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. For extenuating circumstances, please consult theatre management. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. Why Isn't a Certain Movie Playing at My Local Paragon Theater? During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. Purchased Tickets for Wrong Theater? Just ridiculous. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!!