This started suddenly about 5 or 6 weeks ago. 23-04-2021 on Here are some answers to help you. , updated 19-12-2022 10-07-2019 This amount includes applicable customs duties, taxes, brokerage and other fees. Has anyone experienced this problem. Thanks for your reply, Townman and thanks to Anne too. We have received reports that emails to btinternet.comemail addresses are being blocked. 23-04-2021 16h34. I have deleted the app and reinstalled it. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. We'll need to look into this and we'll get back to you next week. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. No disrespect intended as your advice is probably based on years of experience of BTs service! Sending or receiving email. It takes a while to get a reply from the Postmaster but they will respond. 13h18. PaddyB. ask a new question. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Rachel Rickard Straus, Financial Mail On Sunday Today all of our emails addresses would receive, but not send. - last edited on I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. It might be worth changing your SMTP port to see if that helps. We receive the following message when we try to send from our Mac. You can send and receive messages, but not actively manage the account. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. iPad is working ok. 14-07-2019 After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. BT internet email problem Hi. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Having the same problem myself today - unable to send emails from my @btinternet.com account. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Surface mail is also available; please e-mail us for . 14h56, on While members are not getting emails, they do appear as posts on the Google Groups page. 1) Set up an email address with a free service. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Does anybody have any idea how I can resolve this, other than changing ISP. None of the posts I have seen are the same as my problem however. I've rebooted twice and reinstalled Office 365 without success. If I changed my email address I would be bound to lose something important. It's very annoying and slightly weird. Any suggestions please, User profile for user: 3) Import all of your contacts from your old account to your new one. You can link any BT email address to another broadband or Premium email billing account. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Re: Emails from btinternet.com addresses not received. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 26-08-2021 Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. However, give yourself enough time to smoothly switch over and you may find it is worth your while. You may have to register before you can post: click the register link above to proceed. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. This has made me want to look a bit further and so I found the Community. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. After 6 mos., if selected you will be billed $10.99/mo. Also, the web interface seems to be working just fine. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on BT allows former customers to access a basic form of their email account for free. Customer: replied 2 years ago. Though any rejection on our side should be returned back to the sender as a bounce. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Although port 587 will usually work, port 465 is the recommended port. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Hopefully, we can get this resolved quickly. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. It is very annoying, I hope you guys reach me out soon. After 3 years, then-current everyday prices for all services apply. It's good (???) My email is not sending from my iMac (iCloud). Apple may provide or recommend responses as a possible solution based on the information I have exactly the same problem and would love to get a solution. Examination of the message heads of the delayed emails might be informative. I can receive emails. That is because he has a Virgin Media email address, which would be deleted if he switched away. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. A forum where Apple customers help each other with their products. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. I have a group of 14 people set up under Outlook 365. If I go into iCloud web page, then I can send and receive as normal. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Our standard shipping option is via Royal Mail airmail. After some trial and error I found that btinternet was objecting to my "signature" containing a link. 2 users liked/thanked this post: Incoming mail works, but unable to send anything. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Problems with email. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). You should however check that your email clients are using the correct settings as per this link. Sky allows former customers to keep their email account free of charge and indefinitely. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Hi Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. 14-07-2019 Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Send yourself a test email. They also sent a test email from a PC using an outlook client and that didn't come through either. - edited But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Thank you anyway. One of the mails having been sent as long ago as April 4th. provided; every potential issue may involve several factors not detailed in the conversations I spoke too soon. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". P.S. 19h37 I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". (The fix did not work until I had quit Mail and relaunched it. It's reassuring not to be alone. by 25-08-2021 btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. About 4 days letter I get a reply saying the message could not be delivered. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. I have cleared cache and data. . If yes, we recommend that you check if the issue persists while on safe mode. 19-12-2022 You can send and receive messages, but not actively manage the account. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 14-07-2019 I have entered the SMTP and IMAP details correctly but it still won't send. 17h33. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. 26-08-2021 I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Gmail and Outlook are two of the most popular. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 'I have always used the same email address,' says Dave, 79, from Cambridge. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. 6h21. Has anyone else encountered this and found a solution ? 16h05. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. 13-07-2019 I feel there is something going between Google and Apple. If not, how do we get a moderator involved? on on All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A workaround would be to use another SMTP - for example gmail if you have a google account. 10h59. Please check your email settings. Might that apply in your case too? We have received reports that emails to btinternet.com email addresses are being blocked. We appreciate you reaching out to us about Mail. on I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Email: timforrester@btinternet.com. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. on I have a recent problem with my email service. They forecast a response within 72 hours. 23-04-2021 26-08-2021 Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. BT Email - best practices for postmasters and senders of email. Surely other services would similarly suffer. What does this mean? Can send emails fine from any other account. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . All other emails to other systems have no issues. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. By posting your comment you agree to the house rules, The comments below have not been moderated, By Doing so can save hundreds of pounds. I also feel slightly better I am not alone. Announcements, Guides & Community Updates. I cannot send even the simplest of messages this morning. 23-04-2021 I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. I am using the Outlook app on a Samsung phone. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. If everything works fine in webmail, you may need to check your program settings. Yesterday, I managed to contact BT via webchat. 18h40. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 2 days ago I suddenly stopped being able to send emails and get the message below. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 26-08-2021 Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Various errors messages. 26-08-2021 Something went wrong. The worrying thing is I don't know how many other emails I'm not receiving. This is going to need looking at by their email support team. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. If you're having problems, try logging in to webmail. - We do not send parcels to PO BOX addresses. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. We repeated the test and the same thing happened. I cannot send even the simplest of messages this morning. Does anyone have any other suggestions please?? Go back to . 14-07-2019 I exited and restarted Mail and was then able to send emails again. One further piece of information. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Typical script! Dave Bradford would love to ditch Virgin Media and get a new broadband provider. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. any proposed solutions on the community forums. 25-08-2021 Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. This was a pain, but I went along with it or else I couldnt use email. 14h17, on If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". If you click on them we may earn a small commission. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. I can send & receive on my work email account using the Outlook app. TalkTalk allows you to access your email account for 12 months after you switch. There'll likely be four of these, two from BT servers and two from Plusnet servers. 'All of my contacts have it. This is a BT residential customer to customer forum. This is NOT 'A solution'. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Can you please hold the power button on the phone and iPad until you see a menu and choose power off. 26-08-2021 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Are there really just two of us having this problem? Ive also tried not using advanced settings at all with exactly the same results as described above. 23-04-2021 I have a group of 14 people set up under Outlook 365. What can we help with? This amount is subject to change until you make payment. 15h24. This isn't just a small delay. Thank you, JW. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. We understand that you are experiencing issues sending emails. Go back to: Email help. I anybody else having this problem. I have it in a notepad file as well if that makes it more readable. 26-08-2021 Go through and update your details for each one with your new email address. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Accounts that are inactive for six months . Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. You can usually find the option to redirect in the inbox settings of your old email account. So hardly time for a timeout to have occurred. I can't afford the risk.'. on Sorry but how do I PM you, and what details do you need? Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. BT need to deal with this at a high level, NOT an individual user's account. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password I know it exists because I can pick it up on ios and via BT Webmail. . Many have had the same address since they first went online many years ago. But again got error messages which I now cant remember. Anyone else experienced this and got any suggestions on how to proceed? About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Thanks 09-07-2019 btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. 11-07-2019 - last edited on 13h37, on View cart for details. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Some links in this article may be affiliate links. Copyright 1995-2023 eBay Inc. All Rights Reserved. 26-08-2021 Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. RobbieMac. 16:52 EST 04 Mar 2023