Can you please help or put me in touch with someone? The cable DUCEXTGCUWIRE is an extension cable, the cables can be ordered from Ebike motion direct. To do so you would have to remove the bottom bracket and crankset. How will I know how much battery charge remains? I created this site, eBikeBuster, to guide people, who are new to an e-bike and dont have proper knowledge about its tools, accessories, and maintenance. Enabling you to ride the bike just like any traditional non-assisted bike. Interested in a Bike with an Ebikemotion Drivetrain? I am trying to understand the relationship between Cycling Modes and Assistance levels. What sort of range can I expect from the bike? Check wires in the motor connector carefully, push the wires in all the way to make sure they are connected properly. You will need to return under warranty to a dealer that has the required cable. Simply press the button and once it starts to flash continue pressing until you reach the mode you desire. Alvin - Contender Bicycles on January 04, 2022, Please note, comments must be approved before they are published, 989 East 900 South Copy the extracted update files (update_MUT.bin) to the new Drive Unit (MAHLE_UTOOL), which will appear on your computer, and safely eject the new drive on your computer. Please check the battery Pack connector. If the voltage value does not increase, check the connection and try another charger. If there are, chances are youll have to take it to your local Orbea dealer to have them clear the faults. In this guide, we'll break down the X35+ motor system's functions and features and touch on the companion app. How long does it take to charge the battery? Motor cable is not connected. This is a Class 1 e-bike, so the maximum pedal-assist speed is 20 MPH. If you have previously registered with the older ebikemotion app you will still need to register. With your e-bike purchase, you have the option to link to the MAHLE SmartBike Systems companion app. You can always refer to the user manual, your ebike app on your smartphone, or the manufacturers website to get a detailed description of how to fix electric bike error codes. The bike and hub driven motor drive system components are IP54 rated so are protected against splashing but not full immersion. (435) 214-7287 Set to 100% on each level as a base. To activate 'walk assist' mode simply hold Button B for 1-second. The throttle seems to be signaling fine as it is showing up on my screen when I twist it, but not engaging the motor and that is when the sensor error comes up. Select the Pulsometer option and follow the instructions. This easy to use, multi-function button lets you access all of the functionality of the X35+ system when you're out riding the bike. This is often referred to as electric bike error 5. Please contact your eBike Dealer to activate it. After google searching some I found a site that is not Orbea which explain this code as "Active balancing circuit" and told me to "Allow to charge until the error disappears (around 3 hours). If you have a waterproof kit then push the connectors in all the way in order to ensure contact and prevent any water getting through. 2 minutes in the shop and done. Solution: Check if the speed sensor and magnet have been installed correctly. JavaScript is disabled. If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. Also, when the software encounters and the connection interrupted. If the problem persists, contact your eBike dealer. Un coup d'il au manuel d'utilisation complet du systme Bosch ebike rpertorie 60 codes d'erreur diffrents avec leurs causes et leurs solutions - ils s'appliquent galement au moteur Bosch de 4e gnration, la nouvelle Performance Line CX 2020. Its a bitter truth that these useful electric bikes come with such error issues. Each of which offers a slightly different power configuration for each resistance level. Connect the charger to your computer using the micro-USB port. I just had it on charge the entire night and went to check now in the morning and still the same error. The male and female prongs should have a positive connection. Discharge the battery and then recharge it. Charge the battery with the original Bosch charger based on the information given in the Bosch's instructions. To do this, we needed to consider carefully which propulsion system was best suited to helping us achieve this goal. Sunday: Closed. This thing works wonderfully. If you are getting error code 08 (throttle issue) first check throttle connection carefully. This invaluable tool raises the interaction between bike and rider to a whole new level. The display itself is used to indicate the selected power level, available battery level, and more. The link above does not show all the error codes, at least not the one I got which is 201. Can I ride this in the wet? There are 3 levels of power assistance for you to choose from. %%EOF How does the motor work? According to Yamaha ebike error codes, speed sensor error is displayed as error code A5, while torque sensor error displays error code 38. Some common electric bike errors are- 1. Restart the system. c[bk8zmk~ PW Upon your first time using it, youll encounter a login screen. In the meantime, if you continue to ride with the range extender connected it will clear the fault once the main battery discharges a little. If the above tricks dont work for you have a look at the electric bike error codes below. Temperature sensor damaged. This unit has 3 distinct buttons that are used to control the motor system. Yes, though the motor will only provide assistance up to 15mph, at which point (by law and as with all e-bikes in the UK) the assistance will cut out. Find out which bikes won big in Bike of the Year awards 2020/201. Press question mark to learn the rest of the keyboard shortcuts. Check charge point and charger. Power supply problem in sensors. The speed sensor should be screwed into the motor lead plug fully. I am delighted with the machine super fit. Thanks. Is the battery and /or motor replaceable? Learn more at Call2Recycle. Bosch Performance Line Nyon Owner's Manual. I say Feb because it hooked it up to a battery charger and tested it then to see if it was still working and had no issue with it. Contact our helpful and friendly customer service team for assistance. Or you could select the Custom option and set each assistance level to exactly how you prefer it. The battery is too low to run comparing the e-bikes capacity. Codes d'erreur Bosch Le Bosch Performance CX est le moteur eMTB le plus utilis sur le march. It commonly occurs when there is a connection issue in the mount and battery. The best practice is to use the manufacturer-recommended battery. The button itself is surrounded by an LED display that illuminates when the button is pressed. Repeat the process described above to select level 2/Amber and level 3/Red. Check point is in good condition. So, you can optimise your training programs and view route data after each and every ride. Restart the eBike System. At which point the LEDs should turn white and then release. The code iam getting is E0600. However, if it flashes white then the motor will not provide any additional assistance. Pink - If the LED displays a solid pink colour, this means that the system has entered 'safe' mode. Connect the bicycle to the Dealer APP and check the battery voltage. Please charge the battery Pack. I went for a ride until I got the battery down to 85% and as soon as I connected it back to the charger the error went away. Also, due to bad or cheap cables, this issue can happen. Current supplied by the Battery Pack is too high. Do I need to/ Can I remove the battery to charge? Ensure none of the pins is bent and are all in line with the arrows. Seems as though it will start now but shuts down momentarily. If you are getting error code 08 (throttle issue) first check throttle connection carefully. In this case, their systems are designed to help the user identify the fault through electric bike error codes. Have you tried the recommendation of charging it for a while? Please install the specific Battery Pack for your eBike System. To turn the system on, short press the button and the LEDs will illuminate. Written by Alvin Holbrook, on March 03, 2021. This thing prevents the battery from working effectively. We recommend an iPhone 5S or newer, as well as Android 5.0 or newer for a smoother experience. The optional range extender is supplied with its own bottle cage-style bracket. Press J to jump to the feed. If the problem persists contact your eBike dealer. Its on a dual motor e cells super monarch. What type of battery is it? I then put it on charge for a few hours and when I took it for a ride today it kept flashing pink lights. Turn by turn navigation and the available range displayed as an on-screen map should be some of the exciting new developments from MAHLE. We use cookies to ensure that we give you the best experience on our website. The app raises interaction between bike and rider to a new level. This video goes over how to use the controller to get the most out of the bike. I got the same problem. Open the settings menu. The three power assistance levels are pre-set to offer you a set amount of power at each level. Avoid large power demands while this error is active to prevent deterioration. Is this a faulty control box by chance. Switch your electric bike off and wait for 10 seconds. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. Same issue, got a new cannondale treadwell and after first charge got the pink lights. Saturday: 10am5pm Throttle Error This error occurs when a throttle cable is damaged or loose. ebikemotion APP is one application to be used in combination with one smartphone as bicycle computer for standard or electric bicycles (e-bikes). In truth, there were many key factors that closely matched our vision for the e-bikes of the present and future; Depending on which genre of cycling the bike is designed for, the control button can be found either on the top tube or on the handlebars. Have you any clue what a 68h code might be? Here is the issue: after the ride I review my activity but I don't see any error message. The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). Check the cable; try unplugging and replugging. Alert Settings Can set reminders for water stops, food, when you reach max heart rate or the point at which the return route exceeds that of your battery life. Turn on the motor with the power button. Health Heart rate monitor - Pairs your heart rate monitor to your phone Override recommended MHR (max heart rate) Sends you a notification based on what you set your max heart rate to be Enable auto assist - super cool! If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. It's important to note that you can't raise the assistance of each power setting beyond 100% nor drop it below 30%. If the error remains, try a new controller after unplugging the brakes. Click the owl icon to create an account if you don't have one already. I have had a error code that shows itself on my ebikemotion app while riding. Your Inside Guide to the Ebikemotion Companion App, Shop Now and Save with Free Shipping in the US. Read on to find out how to turn your smart device into a dedicated training tool for your Ribble e-bike. Loosen the controller and re-plug the hall sensor plug. 0000010427 00000 n Users can select a point on the map and either add it as a midpoint to your route or as your final destination. Belts can slip when there is too much friction or if the belt is over-tightened. Instead, a port located just above the bottom bracket provides easy access to charge the battery. Update files are available for remote repair, please contact CSG warranty. The Addict eRIDE 20 is the base model at 3,999 and comes with a mix of Shimano Ultegra and 105 mechanical. Find them here. The eBike is outside of the permissible temperature range. If you need advice on compatible belts please contact us. This can be very annoying if left on, be sure to turn it off! This increase in total capacity of the system will make it possible to increase the autonomy achieved with the internal 0000002237 00000 n It worked fine in the 'good' bike which is good news. 0000001809 00000 n Battery connection problem. The lightest range of e-bikes currently available today. startxref And Error code 07 does not always indicate a hub motor problem. It also goes over what other colors might mean, and how to use the IWOC ONE to use your e-road bike to it's fullest. You'd be hard-pressed to know that they are e-bikes at all if you did not look VERY closely. 203. Please see below information from Ebike motion, the picture of the cable part code X35GCU is the main cable that has a USB socket incorporated into it, that is the cable required to update and fix error codes. 0000003817 00000 n I have a schuck 29 inch front wheel motor conversion kit that I have put on my 21 speed. Orbea Gain M30 features an upgraded MAHLE Ebikemotion X35 Plus rear hub motor and an integrated Ebikemotion battery unit. Speed or torque sensor error, often called electric bike error code 2, occurs when dust particles released from brake levers cause a blockage or overuse of the sensors. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. Your payment of $15 goes to an industrywide fund that ensures batteries from Cannondale e-bikes are recycled at end of life and do not end up in landfills. White: 75% of the battery or more remains. If the problem persists, contact your eBike dealer. f. Turn on the . E-Drive system: Mahle Motor Hub drive 40Nm . Contact us for further assistance. New riders may not know all these error code facts. Will be returning it to the dealer tomorrow. Had to take it back to Evans and they changed it for a new bike (after a two week wait and a second trip to the store). The app is compatible with all of the e-bikes in our range. If you are new or planning for purchasing an electric bike, then this guide is for you. Did the same thing you suggested here and it's back to normal. To fix treadmill problems associated with slippage, align and tighten the running belt. If the problem persists, contact your eBike dealer. Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. If the problem persists, contact your eBike dealer. This is often referred to as electric bike error 5 This section is intended for developers who are debugging system errors. Multiple points of interest can be added to one route, making errands or pit stops a total breeze. All of which can only help to enhance your e-bike riding enjoyment. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/ It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel) 2 vDubman900 3 yr. ago You have turned the system on and the LEDs are now displaying a solid colour to indicate the amount of battery charge available to you. Within this menu, there is also a very neat feature. I know exactly what the problem is and, more importantly, the fix. You could lower the amount of assistance offered slightly. If you wish to bypass the first 2 levels and go straight to full assist you can of course cycle straight through the levels. I have a new hub kit and the first time l switched the display on it threw up an 8h code. W These errors may affect the electrical system of the bike. With the missing magnet, the e-bike motor cant determine the speed appropriately with speed sensor. Perhaps the best feature of the Navigation function is the ability to add waypoints. As mentioned briefly above, whenever the button is pressed the LED will always default back to display the current battery level. Using an incorrect battery voltage will cause it not to function correctly or go into sleep mode. Park City, UT 84060 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To learn more about the app and what it offers read our dedicated companion app blog here. If not then maybe the button is defective. If you still cant solve any issue, simply contact the dealer and get the solution. Therefore, when necessary, it's more than capable of doing its share of hard work up a steep hill. 0000029939 00000 n The speed or torque sensor errors can get some errors as they have been overused. It is important to note that electric bike error codes may vary with different manufacturers. Just what sets these award-winning bikes apart from the rest? If the battery prongs are not lined up correctly, the electrical circuit wont be complete. Electric bike error codes are manufacturer-generated values that represent a particular fault in the bike. Error in the communication with the Remote control. Restart the eBike System. Just like any other machine, electric bikes break down. It is worth noting that the app is only compatible with heart rate monitors that have Bluetooth 4.0 protocols. EBM App Activation 50 pts. I am not sure if this will comeback but for now it seemed to fix it. Check for silicone interference, corrosion damage, or loose or damaged cables. We have looked at the chart of errors on this site. Do we mount it internally for a full stealth build or do we make it accessible (though more unsightly) on the outside of the downtube? It occurs when both batteries are fully charged. Save my name, email, and website in this browser for the next time I comment. Though this is not currently offered further development of the app will provide GPS navigation aids. Stop charging and allow system to rest for 30 minutes with bicycle turned off. So long story short I am getting a motor sensor error when I try to use my throttle. ]#!MG;$sEEgm{VXBNK9^w`H0 y!qA4C+`Y& He rode the bike a short distance and soon got an 07 message. My bike is a hot system sold by Hotstream bikes through Amazon. Seller claimed it was a faulty PAS (Hall effect) sensor, but it was something more obscure (Phase III connection error: Erorr code 24), which sounded more motor like to me. It's a tendency practiced by many riders. What is it? If code persists, test with a new controller. Remember, if youre unable to rectify any error, always contact your authorized dealer rather than doing guess works with no fruitful outcome. Read caring for your electric bike to find our top tips for maximising battery life. I got the issue yet again after a few months. Looking for inspirational places to ride? Error Database System full. The Ebikemotion X35 drive unit, found on bikes like the Orbea Gain and Pinarello Dyodo e-road bikes, is one of the most asked-about technologies in the shop. Please reduce the demand. So for any one running into this problem I might have fixed the issue. Fatal Error. So I swapped wheels to check if the problem was the motor. This wrong tendency will lead the throttle abnormality to break or damage. Replacing the controller may solve the issue. Switch off the eBike System. It will switch into an emergency mode or stop working completely. I was named his supervisor and certainly want to help! Same issue with Cannondale Treadwell Neo, new bike, first charge, unusable - it goes back to the store. Solution: Change your bike battery by calculating the necessary voltage (not more, nor less). In each of these modes you can use a slider to set a value between 30% and 100% for each of the 3 available Assistance Levels. If this doesnt work, the speed sensor could be broken and needs replacement. It's very frustrating that my shop only has the ability to update firmware. For any error, your electric bike will flash a light indicator or display an error code. Simply plug the bike into a household socket using the supplied charger and cable. Want a bike quick? If error persists try a new charger. i have the lankeleisi mg600 bike got a new controller and display screen but a error 10 coming up and getting no power to the throttle and pas checked the wires seems ok. Hi David, I have a BTWIN Original 900e Electric bicycle last night I parked it in an open space in I think due to rain it shows the error 70 in its display and its not working now, can you please let me know about the codes, which part of the cables should I check? Now you can solve these minor issues easily and quickly. Page 4: Ergonomy GAIN TECHNICAL SPECIFICATIONS ERGONOMY SIZE CRANK STEM HANDLEBAR * The handlebar size is centre-centre. I wonder if I drain the battery and try to charge again if it will fix itself . Error codes tabled below could be different from ebike motion error codes. Below is a tabulated error code, cause, and description of commonly experienced ebike errors: As stated earlier, error codes vary with manufacturers; s830 error codes are usually displayed on an s830 LCD unit and have different factory values. With a computer, you can reboot it. Continue charging. E-Bike Classification Class 1: pedal assist up to 20 mph Motor Mahle ebikemotion X35 250W Battery Capacity (Wh) 250 watt hours Weight 32 lbs. One charge cycle is equal to charging the battery from 0 to 100% once, 80-100% 5 times or 25 to 100% 3 times. This image depicts where the battery level is displayed on the handlebar mount and what each colour represents. Is the amount of assistance supplied by each individual assistance level configurable? You are using an out of date browser. Try to restart the engine. Switch off the eBike and allow the drive unit to either cool down or heat up to the permissible temperature. He swapped out the mechanical rim brakes to hydraulic mt 200 disc brakes. You can try a different controller if you have one or ask for a replacement from the supplier. Stay up to date on latest releases, buyers guides, and more.. If error code remains, test with new motor core and controller error. Yes, the battery is removable through the bottom bracket and the motor is also easy to replace. Monday - Friday: 9am - 4pmSaturday - Sunday: Closed, Then check input voltage (P03) through your, And Error code 07 does not always indicate a hub motor problem. New component detected not associated to this eBike system. (When the bike is stationary or descending). Within this menu, there is also a very neat feature. Let the battery rest for 2 hours and replace the charger with a new one. Ebikemotion Support Section Videos listed below require a Cycling Prophet account Click the owl icon to create an account if you don't have one already Introduction To Ebikemotion 50 pts. It wont function correctly, indicated by, The battery voltage is too high to run the bike. Error in the communication with the Battery Pack. This article gives you more insight on how to fix electric bike error codes with some quick solutions. Uncomplicated, painless, and very sleek. You can also simply disconnect the brake connectors to eliminate the chance of them causing an issue. Check that the charger is in good condition. Enable option "File and Printer Sharing for Microsoft Networks" in Local Area Connections > "Network Adapter">Properties> "Networking" Tab> Check box " File and Printer Sharing for Microsoft Networks". In this article, we dig deeper into this and see how to fix electric bike error codes. David is the owner and the main Author of this site Electricalwheel. Using OpenSource systems for navigation (OpenStreetMpa) and Weather (OpenWeather) Unplug brake pads, and to check each brake, restart the bike. But, what was it about this particular system that made us choose it over the others? Monday: Closed We hope this article will help you to troubleshoot simple ebike issues. But why did she turn to an e-bike? 0 Leave the battery connected to the charger for 2 hours after the charge ends to balance the cells. In this case your accessory exceeds the specifications of our output. Light Blue - If you are using the companion app and receive a notification on your phone the LEDs will briefly illuminate a Light Blue colour. The Ribble Hybrid AL e was selected for an Editor's Choice award in 2020. Thanks Communication error issues can cause while there is an error between the controller and display. Letting you keep track of everything from charge status to training data and performance analysis. If you are connected to the app an error code will be displayed. Is the motor restricted to 15mph here in the US? The X35+ SmartBike system offers three levels of power assistance - minimum, mid and maximum. Usually, an ebike light will be flashing, displaying error codes as a warning to bikers that something is wrong with the system and needs fixing. I havent ridden it at all so is there a faulty sensor in the hub? It occurs when there is a connection problem between the internal controller and the display. Check sensor speed. Check the wiring accessory, disconnect it and contact the accessory supplier. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. Email us today, and get a reply within 24 hours on weekdays! After looking at online documentation it looks like it means there is an error so I downloaded their app to try to find out and indeed it told me it was an error: BMS 201 Im Balance. Why not take on the Five Ferries Island Hopping Challenge like Jane. The temperature sensor of the controller has been damaged or disconnected. Would you give us any feedback as to what your thoughts may be concerning what the problem could be and how to remedy it? It seems to me that in that situation you can only choose between the Assistance Levels via the iWoc ONE. You will need to take it to a dealer that has the necessary cable. Alongside this intelligent system, there's also an easy to use . If this persists, consider replacing the controller. Register using either your email address or Facebook account, at which point youll be let into the app. Read her story here. 107 24 Tap the three horizontal bars on the top left to open it, tap anywhere outside of the menu to close. Check wiring and the accessory connected to the light line. I took the bike to a local shop that promised they could work on the firmware. If the error is not solved, replace the battery. At least one hall sensor wire of the motor may be damaged or disconnected. 2014/15 Easy Motion Evo City Error Code 12, EBike sensor battery low warning on M20 Gain. Error codes can differ according to different brands. Battery blocked by a short circuit. Check that with the accessory disconnected there is no error. If the problem persists, contact your eBike dealer. Its the power supply error of the electric bike. One of the most common questions we receive about our Ebikemotion-equipped bikes is what each color signifies in the IWOC ONE controller. Battery Pack voltage too low. 0000004799 00000 n Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. You may not get power if any of those are bent or do not contact properly. Solution: The best way to solve this is by loosening the controller to unplug and replug the hall sensor plug. Sounds like a need to make a third trip back to Evans to see if they can update the firmware. Select calculate to enter the next screen of which has two pages: First Page This initial page Distance remaining of the ride, time remaining Second Page Amount of battery needed to arrive to the destination. Up top, weve highlighted via video how to use the bicycles major features. https://www.ebikemotion.com/web/error-codes-reference/, https://raleigh.zendesk.com/hc/en-us/articles/360002547637-ebikemotion-error-codes-and-fixes. Ive luckily have not had any issues. Common ebike errors may include: 1. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer.