As if the cancellation of sporting events and concerts wasn't enough. But these are unprecedented times.. * 21+ (19+ CA-ONT) (18+ NH/WY). StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. And for that, the law is on your side. The NHL suspended its season March 12. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Buyers turn to credit card disputes to recoup cash. Events that were postponed or rescheduled wont be refunded, Fowlks said. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices "It was no problem canceling flights. There is no place on the website that says you have a time limit, but you do. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. What is your rescheduled or postponed event policy? 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Tap Tickets in the navigation bar at the bottom. Filled out the block for reason. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. The credits are valid through the end of 2022. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Coupons can be applied to one or multiple StubHub. How do I know if my event was impacted or where can I see the event status? These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. Customerscomplained to the press andfiled lawsuits. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. But these are unprecedented times.. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. 8 Feb 2023. 3. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. They're trying to claw that back. Sucker punch in OVC tournament leads to 3 ejections. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. pic.twitter.com/onFRrGVh6S. Viagogo, a tickets marketplace, bought StubHub in February 2020. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. If you don't, we may cancel orders and charge you as provided in our User Agreement. . Kimmel believes the case will be resolved within the next 12 months in favor of consumers. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Join us for a free, virtual event for International Women's Day on March 8! As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. StubHub notes it was the first to offer the 120% credit for canceled purchases. Always cover coughs or sneezes with a tissue or sleeve. It depends on where they got those tickets. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Customer service all the way to your seat, 2000-2022 StubHub. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. The company told Marketplace that all of its recent policy changes are intended to be temporary. Eli Lilly announced a cap on insulin costs. 2023 www.jsonline.com. It doesn't look like the case has officially seen the courts yet. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. If you've purchased tickets, you'll . But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. EIN: 41-0953924. Attn: Litigation Department Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. 2. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. YouTubes privacy policy is available here and YouTubes terms of service is available here. The organizers stuck to their no . If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Postponed events may not be eligible for refunds. 505 North 20th Street Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. Sep 15, 2021, 1:28 PM. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. Stubhub does not have the money for refunds and recently admitted so in court. Theyve only suspended them. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. 72 hours prior to the event). The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. Lindsay is the author of this solution article. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHub owed him $111.36. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Prefer a cash refund instead? Call 1-800-GAMBLER. Re: StubHub Notice of Dispute [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. Dial 833-228-5143. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. If you sell they will reduce or waive the sellers fee. To enjoy unlimited access to our journalism, subscribe today. StubHub suspended that policy in March 2020, following the mass . If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . The firm does it on contingency, so you dont pay a fee. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. Fax: 205.328.7234, 603 Duling Avenue And new figures show more than half of ticket holders still haven't gotten their money back. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. In the past, cancellation prompted a full refund from the online ticket broker. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. StubHub will refund your money if an event is cancelled or moved. Stated performance for THIS DATE, THIS EVENT, is canceled. But not all companies are offering refunds. Were committed to guiding you towards the resources you need to answer questions about your event. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. 2023 Fortune Media IP Limited. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Help us improve this article with your feedback. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. August 20, 2020 / 6:06 PM | CT Call 211 | Centers for Disease Control and Prevention. Event Cancellation Protection . Looking to sell? It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Your email address will not be published. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Followhim on Twitter at @ProofHearsay. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Powered and implemented by FactSet. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. But is StubHub legal? Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Wheres that guaranteed refund? Those will be paid out by the end of May. Receive a coupon for 120 percent of your original. They will offer you either 120% credit on a future ticket purchase, or give you your money back. Whenever that might be. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov.