I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. Flying on a stand-by ticket can be challenging. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Request duplicate receipts, proof of travel and other insurance documents When you fly on British Airways, you can earn and redeem AAdvantage miles, plus, enjoy the benefits of your AAdvantage status. British Airways Employee Reviews about "staff travel" Updated Nov 29, 2021. Email: Liaison.1.council@ba.com Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. You'll see the most relevant contact details for you if you are logged in to ba.com. Screen Reader users press Enter to select a Filter by product. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. As a British Airways customer, Manage My Booking is a self-service online initiative designed to assist you by: Giving you reassurance about your booking by being able to view booking details 24 hours a day at any time up to when you travel for each flight. BA IT Support Centre Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Making staff travel easy and stress-free, like it should be! Have you already booked? million verified professionals across 35 million companies. Please have your booking reference ready when you call. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. Lorem ipsum dolor sit, amet consectetur adipisicing elit. This will give you your flight status. Currently British Airways does not issue a photo id card to widows and widowers of former staff. British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. Please refer to the FAQ on my.baplc.com for further information. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details Our listing site is not currently able to process tickets that feature other airlines and routes that are not specific to BA. 01, 02 and 03 numbers are included in allowances else geographic rate. Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket. How do I review and update my personal information? Please have your booking reference ready when you call. To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. The kiosk will tell you what to do next, so please read the screen carefully. Your booking reference consists of a combination of 6 letters and numbers e.g. Heathrow. From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. Tell us about something using our online forms. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. Get Contact Info for All Departments. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. Looking for a particular British Airways employee's phone or email? Email: ba.1.museum@ba.com Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. BA had begun to bring people back ahead of the. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? 159.65.154.158 AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. AB2CD3. Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. Lorem ipsum dolor sit amet consectetur adipisicing elit. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. How can I stop them expiring? The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 Is there a step-by-step guide I can follow? Telephone: +233 (302) 214 970. Had a great experience and want to thank someone for it? Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? The majority of our calls are managed by British contact centres. It is not possible to pre-book special meals for rebate passengers. Please have your booking reference ready when you call. Write to us. IT Department. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. This button does not work with screen readers. No special service requirement is permitted when travelling on standby travel. USA: (Secure Flight data item added 18AUG10). If a seat is allocated at the time of check-in, those passengers with hold baggage should proceed to a Fast Bag Drop desk to have their bags tagged. . Click to reveal If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. 212 British Airways reviews. If you do not have the authorization, you will not be able to travel on BA to the USA. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. Contacting British Airways - by phone or otherwise. Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. You'll need your staff number/user ID and a BSAFE password to log into this system. Continue reading. You should return to the area to check the screens for acceptance. 2011 BA Clubs Regus 450 Bath Road, Longford. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. Email: pass-issue.1.unit@ba.com You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. Your booking reference consists of a combination of 6 letters and numbers e.g. Please use the previous link instead. You can also visit the offices located in different parts of our country. The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. Original review: Nov. 9, 2022. The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. Try Social Media "DM via Twitter." Smart national dress or company uniform is acceptable in all cabins. Seat allocation will depend on how you present yourself. Changes to Terminal 3 check-in effective 17th September 2015 Check in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag(s) issued. {{ userNotificationState.getAlertCount('bell') }}. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. Passengers without bags should proceed to security. a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. For the most relevant contact details, log in to your Executive Club account. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. Please note this number is only available when calling within the UK. Amenity bags will not be given to staff who travel in premium cabins. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit Refund requests may be subject to a servicing fee. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. Greater London UB7 0EB |. British Airways employs 26,533 employees. All other airports: If there is a desk signposted for standby travel, go to that desk. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. If you need further details about refunds, please click here. What ways can I check in? Looking for a particular British Airways employee's phone or email? / expiry date / FAQs. Refreshed every minute. Your IP: Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services If you have an item which exceeds that weight, you must re-pack into separate bags. At British Airways weve always taken data protection very seriously. British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload and the cabin upgrade/downgrade order. If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. The majority of our calls are managed by British contact centres. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. It will include unlimited mileage, tax and all insurances needed to drive the vehicle. Does my passport need to be valid for a certain length of time after my trip? Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. All flight and holiday reservation queries are dealt with by BA. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. If not, please call us. Were keen to get to the bottom of your issues whatever they might be. This point is immediately before Security. Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : Find Reviews. If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. British Airways (BA) is the flag carrier airline of the United Kingdom. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings You are just a number to management, nothing individual. AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. If you are calling from outside the UK the telephone number is +44 (0)161447 5665. In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. Sean first joined British Airways in 1998, where he began his career as a financial analyst. The British Airways management team includes Sean Doyle (CEO British Airways), Rebecca Napier (Executive Director Board of Directors), and Sohail Ali (GCC Steering Committee Member) . Welcome to our official Facebook page. Need to get in touch with British Airways? This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. All airports with self-service check-in kiosks. The action you just performed triggered the security solution. British Airways is back on the hiring road. Our country's creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association Contact the airport you were in or flying to when you lost your property. We have gathered invaluable insider information and tips to help you to get on board. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. How can I correct a mistake with one of the names in my booking? There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. Search job titles. This website is using a security service to protect itself from online attacks. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad.