Reports Accounts by Market To create the "Market" row grouping, use a bucket field. @adityavarma chekuri try to name the support process only "Cloud Technical Team". I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. This error stumped me for a while as well. Does this help? Go to a case- check the Status options. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." It's a status. Trailhead Baby any idea? I didn't change anything and retried the "Check Challenge" just now and it worked. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Let's do this. Could you shoot over a few screenshots of what you have? This is where you start building out the ability to manage support levels. Something that helped was saving the report frequently. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! I'd try this- Delete the current process. Right now he' taking a nap.so I'm off to edit some reports! hmmmm I think I just had to drag the filed onto the layout. It has to be so simple. Could you share a bit more details on what you have done for this step? Thanks @ Tarik, the directions states to create two roles, which I did. I've been in this challenge for hours now. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. My brother has started to play with me! I had to do a quick refreher on this topic mid-superbadge. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Configure a named credential and remote site according to the specifications outlined in the business requirements. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Did you start with a clone of the correct profile? "Wrong Queue" is not a queue. And I've included milestone tracker in the page layout. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. 43 are for Admins. I learned so much doing it. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I got it figured out. Issue was with the Lightning Page Layout. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. If you can not, I'd look around at permissions. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. What can I attach to help diagnose what I am still missing? Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. But I have successfully created this service console in my playground. I was convinced I was missing something and racked my brains over it. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. I also confirm that no additional code exists in this org. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Did you create a new console? Please help. Hyatt Place New Taipei City Xinzhuang. Don't be worried if you are updating several page layouts plus the console app. The worst error! "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Activate your knowledge groups and sub-groups. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Any ideas that can help me? January 07, 2019. donut! Skip Main Navigation. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I'm at a loss as to what I could be missing. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I'd bet that the solution is to "clone" not rename. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Could you share what you have for your dashboard/report/etc and I'll take a look! Anyone have any idea? here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. It still gives me the same error that it isn't found. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Test it first by using real email addresses before you hit that button! I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Or "on demand email to case". That is why I referred to the question that was asked to you before on May 31st. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Thanks so much for responding. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I used a new trailhead playground created exclusively for the service cloud badge. *must be completed in lightning experience*1. (The badge is all click, no code.) Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Use the search o. Hello! When I made mistakes, I simply reverted to the last saved version. (Email to rebecca@capstorm.com). And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? I'd try again since Trailhead had issues yesterday. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Still stuck? Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). But trailhead gives an error message back. I removed those and then the trailheadapproval was there. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. You also get personal insight into the life of a Trailhead Baby! Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Note the filter. (Hint- The name of the component is not "entitlements"). Tags * Able to be used on a profile level? Stuck on Superbadge Apex Specialist Step 1? I have the same problem, I have the same problem, could you solve it? Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. hours of inactivity vs hours of being created. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. I am having trouble with step 4. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Modified 2 years, 1 month ago. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Did i use the wrong template? I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Ensure you set up the routing for Advanced Cases properly. Are you sure you want "email to case"? @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Tnx, hmmmm What you have sounds correct. Thanks for your advice and help. I have finally managed to get through this stage. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Is knowledge set up correctly on the page layout? You should be prepared for a heavily scenario . Use Lightning Knowledge to create a knowledge base for better customer service. {!Case.OwnerFirstName}, Ursa Major Solar. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Make sure that the correct date range is selected. I am the Trailhead Baby! 2 comments Closed . I have both Email to Case and On Demand Service enabled on the Email to Case page. Empty the recycling bin. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Note the filter. Hello, Thanks for your feedback. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. When I made mistakes, I simply reverted to the last saved version. Are you using a Dev org or a playground generate from Trailhead? Grab a pen and paper. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I am stuck on challenge 5. I have created also both categories. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I have the same problem and my Entitlement Process is already active :(. I'm STILL hacking away at this error message. By clicking Sign up for GitHub, you agree to our terms of service and * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. I've been stuck on this error message for two days! Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? That is frustrating! 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