To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Youth 5-18 years old get 50% off with a youth Clipper card. Key Clipper information translated to Spanish. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. Clipper cards pending pass? You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Log in to your Clipper account to add backup payment. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. This means we couldnt process your payment for automatic reloading. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Picking up your value means loading the value on your card after youve placed an online or phone order. While Clipper is used to pay for BART, it is not a BART product. Can I manage my Clipper account and pay my transit fares with my phone? Clipper isadministered by the Metropolitan Transportation Commission. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. You can order a card and value online but note we can only mail cards to domestic addresses. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. I set up Auto-Reload, but its not showing up in my online account. The outside viewing deck does not have reserved seating. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Season Tickets. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. To find out more information about replacing an RTC card, please visit 511.org. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Yes. This page includes balance protection, online accounts, and card cancellation. Can I get reimbursed? Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Transit Agency Tips. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. The money is still missing. You will need to tag your card to a card reader or ticket machine to activate it. Indeed! There is a 50 cent surcharge per trip for paper tickets. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. You can set up automatic reloading when you initially order a card and load value online. Cookie Notice Comfort VIP Best of the best seats in Comfort Class! You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Victoria Clipper Frequently Asked Questions | Clipper Vacations You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. You can load up to $300 on a Clipper card. Yes, there is. Why isnt it on my Clipper card? How do I add value to a Clipper card on my phone? Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. We've made it easy with quick guides to every service on Clipper. A single beep and a green light means you paid for your ride. Log in to your account to add a Backup Payment method. Credit card charges are processed immediately. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Cash value and transit passes are not interchangeable. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. A Station Agent can help direct you. You will need to use this new email address the next time you log in to your Clipper account. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. What Clipper services are available during the COVID-19 outbreak? The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. When will I be charged for my Auto-Reload value? If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Clipper cards pending pass? : r/Bart - reddit.com Learn more about Clipper on your phone. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. U.S. Immigration . There is a $5 fee for this service. Email: FanAssist@Clippers.com. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. What if I buy a new 31-day pass before my current pass expires? Limited-use tickets are not available on phones. My transit benefit program told me they sent you the money. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Log in to your Clipper account. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Muni Fares & Passes. As others have said, it's RFID interference with other cards that's likely the problem. Imagine you want to take a trip on SMART that costs $5.50. Ultimate Clips Pass | The Official Site of the Los Angeles Clippers Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Phone: (213)-204-2900. 877.878.8883. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Or get help resolving other issues with your account. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Home | Clipper ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. How does Auto-Reload work with monthly passes? If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. To add a card to your Android phone, open Google Pay and click the + sign. Account Management. Privacy Policy. Key Clipper information translated to Chinese. EMAIL US. Your session is about to expire due to inactivity. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Everything you need to know when you travel with Clipper! Huh? City Coach. You will need to tag your card to a card reader or ticket machine to activate it. See the Apple Pay How-To page for more details. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. How can I set up my card to automatically reload? Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. What's the difference between cash value and BART high-value discount (HVD) tickets? Home | Clipper Learn more on our luggage policy. There are no discounts available at the BART vending machines. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. There are three seating classes on the Victoria Clipper ferry. Once you do that, it will show up in your account. Clipper and Pay by Phone | bart.gov View vessel seating chart for San Juan Clipper. Get Morning Report and other email newsletters. Keep your phone handy in case an inspector asks to see your fare. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. No. YES! Purchase at various retail locations , including BART and Walgreens. Robbins parking lot locations are also available for overnight parking. Im so glad that I dont have to go into the office the last two weeks. Some purchasing limits applyas outlined on our sales page. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. It is charged for those who enter a station, ride a train, and then exit the same station. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . TDD/TTY: 711 or 800.735.2929. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Failure to provide such evidencemay make you inadmissible to Canada. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Why not? If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Can I load value on my mobile phone at a transit agency ticket office? Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Select Clipper card and follow the instructions to add a card and load value. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. 2020, Metropolitan Transportation Commission. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Three beeps and a red light means your card wasnt accepted. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. The RTC Clipper card is a photo identification card. So if your primary funding source is declined, your order will be charged to your backup card. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Using Clipper | Clipper Learn more about using Clipper on your phone. This page includes Using Clipper on specific agencies. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Make sure you always have a current email address on file. You will select your seats when making your booking. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Yes, you can use the Clipper app to manage your account on your phone. County Connection. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. After we collect payment, we will send you an email confirming this. Can I get a Clipper card before I arrive? Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. We notify customers 30 and 60 days before the expiration date of their payment card on file. You can also set up Clipper on your phone through Apple Wallet. The Google Privacy Policy and Terms of Service apply. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Report a lost, stolen, damaged or defective card and discuss replacement options. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Please check out this 2022 guide to Seattle whale watching. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. After your second tag, the card reader will display a message that your initial tag was refunded. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. The garage offers parking forONLY $10 per calendar day! Felonies may also prevent you from entering Canada. No input is required. Clipper card pending passes cash value. New to Clipper? If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. 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Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. I loaded value online, but when I tried to use my card, it wasnt there. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Phone. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. But if a customer already has value on his/her card, that value should not be removed. Includes travel to any of our destinations with activities or hotel stay or both. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Thank you! Need help planning your trip? If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Use the same ticket when you exit. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Complete the form below and a dedicated account manager will be in touch. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. The terminal is located on Alaskan Way at Pier 69. When does the new 31-day pass become active? Loading Value and Automatic reloading. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Am I reloading this wrong online? Why wasnt I notified this would happen? All guests are welcome to use the top outside viewing deck as desired during our trips. He started his journalism career as a sports editor in Iowa in 1975. Our terminal in Victoria is currently open 10:00am 5:00pm. Please visit theGovernment of Canadas websitefor more information. In addition, we offer a full range of beverages options, including locally-distilled spirits. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Vista Panoramic Upgraded window seats in Vista Class. Clipper on your phone will not unlock a bikeshare. Select "Transit card" and "Add Clipper card". Should you want to change your booking in any capacity, a $15 USD fee will be charged. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? This is different in the phone environment. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. On the cable car, the conductor carries a handheld card reader. Our departure times between Seattle and Victoria vary seasonally. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans.
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