Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. This comment was posted by a verified customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sellers should use our automated online confirmation process. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. When I first saw the tickets on your site the price given for these were30 so 60 for two. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. To sell tickets, a Seller lists the tickets in the Site database. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 6.1 No Warranty. Can I cancel or change my purchase? You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. ; ; 3.3 Laws and Regulations. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. As far as viagogo are concerned person A can not cancel listings on person Bs account. 2.9 Seller's Confirmation Obligation. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. The Sellers and the Buyers are hereafter jointly referred to as the Members. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 2.5 Tax on Seller Proceeds. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. Search. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Please note this does not include any VAT that may be payable on fees We are required to pay. the price it is sold for on the primary market). In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. How do I unsubscribe from your newsletter? I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation 7.5 Miscellaneous. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. All sales and bids are final. 16 interesting facts about mozart; chi st joseph medical records. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 1.2 Ticketing Exchange. Your prices were miss leading and a scam. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. If you have any further enquiries please visit our help centre. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". I want my money back how do I go about this? By using our Site, You agree to accept this Agreement. What are the viagogo Terms and Conditions? We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. We do not control the information provided by other users which is made available through the Site. mrs browns boys show tickets - no tickets. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. viagogo allows individuals to sell unwanted tickets on its platform. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. We take no responsibility for such issues. Please note this does not include any sales or value added tax that may be payable on viagogos fees. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Additional information can be found in our FAQs and on the ticket details pages. It was too late by the time we received your email to book things in. 5.1 Investigations. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. This complaint was posted by a verified customer. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. My event is cancelled or postponed - What do I do? When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 5.2 Violations, Termination and Suspension. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 2.6 Making an Offer. PREAMBLE 7.2 Copyright. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. 2.4 Listing. 2.10 Collecting Payment. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. I want a refund off $1393.43 you have taken my money! We may also first deduct any amount you owe us from any amount we owe you. 2.16 Season Cards. 0. This is not OK and I would not use Viagogo again.