Associate then call the manager and was able to find when I was about to leave the store. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Text (855) 221 - 6255. I had it insured and it appraised almost 30% more than what he paid for it!! I was so excited and thankful for her great customer service. We were not told that it was a promotion but a sale. Top 496 Kay Jewelers Reviews - ConsumerAffairs In our experience with Kay, we have had several frustrating experiences. Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay - did not follow up. I WAS there at 6 months. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Kay Jewelers Corporate Office Headquarters Google+. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. My store experience at Kay Jewelers was absolutely amazing. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. Top of the Page, What is Kay Jewelers return and refund policy? Please read reviews from customers as myself or I promise you that you will regret going to Kays. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Then I could buy the warranty after the repair for a few more hundred dollars. The millimeter is our standard unit of measurement for jewelry dimensions. I just want to trade it in for something else. We encountered an issue signing you up. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Well start sending you the news you need delivered straight to you. Here, KAY Jewelers is offering you $25 OFF on all their products. Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn (Engraving is not available on Kay.com.). Why do you measure jewelry in millimeters? border-bottom: 4px solid #515666 !important; The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I've already spoken to the store manager, I do not want to speak to him again. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. I am currently experiencing the same issue! Top of the Page, Do all rings come in the same size or are there different sizes available? That's a great deal. What do I need to bring with me to the store to pick up my order? Compare Coupons patiently and you may be able to get a 10% OFF. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. This company was holding a sale on their rings. I turned my ring into the kays store on March 9. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Purchased a Diamond ring 6 months ago & the center Diamond fell out. A company you know and trust. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. From warranties to orders, Customer Support can answer all your questions. I would highly recommend kay.com for your jewelry purchase. Kay Jewelers Live Chat | Customer Service - GetHuman The price I paid in 2003. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. I hardly wear the ring, and Ive spent close to 14,000$ on it. There can be some limitations, so pay attention. Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com Don't hesitate to place an order now. Since then I've heard nothing from them. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. I have also spoken to customer service at corporate. We owed $320.00 as of Nov.10, 2022. Both gifts from my husband were purchased at this store and I had the receipt. Often, support service operators "redirect" customers to the site with a request to first . Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Our content is intended to be used for general information purposes only. You should not buy your engagement ring from this jeweler. Kay Jewelers Credit Card Customer Service Number Budapest. I purchased 3/4 diamond studded earrings. You all are Rock StarsSheena. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Design-a-ring: Facebook. Excellent service. KAY at Your Service. You have added the max number of Favorites. Kay Jewelers customer service and expertise. This company is a SCAM with jewelry. Its location on this page may change next time you visit. Top of the Page. This complaint was posted by a verified customer. Unless I can find my repair slip, they will not replace it. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Top of the Page, When will my credit card be charged for my in-store pick up? She was very nasty with me and at first refused to listen to the entire situation. December 2021 my husband purchase 3 tennis bracelets for Christmas. Kay offers customers credit options to help them finance their purchases. KAY Jewelers offers engraving on select merchandise. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. color: #515666; They sell no bands in store. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Contact us by mail or phone. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Get questions answered and resume your conversations easily! What is your policy regarding conflict diamonds? .main-header .primary-navigation ul li.nav-link.hover, Claim it and get a lot of features. New setting for $500 with my stones put into it or b. } Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. border: 1px solid #515666; Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Was told it would be expedited and will be issued within 7 days. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. How will I know when my order is ready for pick up at my Kay Jewelers store? Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. when you purchase a product that is clicked through one of the outbound Sunday: 12 PM 9 PM ET. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . I will pay a private jeweler to fix the earrings. Date of experience: December 21, 2022. Learn more I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. White gold is pure gold that is mixed with alloys to give it a white As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Now, it has started customer satisfaction survey to collect feedback and improve their service. You just need to follow some tips to get $25 off select merchandise. Fix for a reasonable amount. Unfortunately, there are quite a few good reviews about the company's support service. How can they make sign that and dont release my ring? The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. Please advise if there is anything that can be done to accommodate this inconvenience. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. *Exchanges are not accepted at kay.com. I returned the earrings to the store on 2/26. With our free tools, you can check out the . By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Save up to 10% OFF on KAY Jewelers items. Qishare 59 Inch Shoulder Strap,Adjustable Universal - Amazon.com That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. I wish they could be bottled and distributed for anyone doing their job everywhere. This is the 2nd employee they have let go that was a wonderful . No, there are no shipping charges applied to orders shipped to a store. It's time to enjoy your shopping with such a big sale. Also got a gem of a gift for Mom. Lease Purchase ProgramLearn MoreApply Now and they even asked Brown, who said she bought the extended service . Signet Jewelers Ltd. - Kay Jewelers. I am beyond frustrated with the service department at Kay Jewelers. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. You will be notified via email that we have received your returned order and that your method of payment has been credited. Need Assistance? Join Our Email List and Receive a Special Offer! I want to speak to a DISTRICT MANAGER. Corporate Phone Number: 1-800-877-8169. Solitaire engagement rings are the perfect representation of your love and commitment. HotDeals uses cookies from third-parties or affiliate networks to Will I have to pay shipping charges if I request in-store pick up? Cancelled order and full refund because it was within a half hour of purchase. I was told it could take up to 72 hours to hear back from a supervisor. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Grab your savings right now. If you need your order sooner, they offer expedited shipping options. Top of the Page, Can I have someone other than me pick up my order? Connie called me and said she was working something out. Suggest avoid at all cost. Just trade it in for a upgrade. What address can I use? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. That man was at that store every time I came in. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. What is Kay Jewelers return and refund policy? What are you looking for? Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Copyright 2022 Consumers Unified LLC. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you continue What colored gemstones are considered precious? They are really refusing to give me My money back. You can always get a free shipping coupon at KAY Jewelers. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. I paid for a jewelry/gold guarantee that is supposed to cover repairs. Certain metals such as tungsten and titanium cannot be sized. That's why we offer several ways to pay. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . MORE+. Egyszer jelentkezs: Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Find over 27 million businesses in the United States on The Official Yellow Pages website. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Read More. When will my credit card be charged for my in-store pick up? A jewelry expert can help you find your dream jewelry. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Kay Jewelers offers engraving on rings. min-height: auto!important; - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. Affiliate disclosure: Hotdeals.com uses affiliate programs for The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. When will my credit card be charged for my in-store pick up? Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Color gemstone jewelry is not eligible for trade-in. Enjoy reading our tips and recommendations. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! The whole experience has been awful, do not shop at Kay! Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. In order to start the call, please close this box and then unblock your mic in your browser settings. When will my credit card be charged for my in-store pick up? Your credit card will be charged for your purchase the day the merchandise is shipped to the store. The Extended Service . was even willing to spend more & trade up, with a warranty purchase. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. She returned my call within an hour. FAQ. Found great customer service from Dustin and Xochitl and got a great deal. I paid approx. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Thank you Connie so much. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { No help this company. Please see our return/exchange policy. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. I have over 8 years of experience working in retail and customer service. durable and stronger than white gold. E-mail us at Kay credit customer service or call 1-800-877-3616. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. I placed an order on December 23 and decided the same day I did not want to make the purchase. What is the customer service policy at kay.com? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. About. Learn more The opportunity to save $25 OFF is not common. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. It should NOT be this hard to get my money back. They accused me of not bringing the ring in and basically called me a liar. I called them and they told me that they had found and it would take another week to be ready for pick up. I customized a wedding band for my fianc and it was a mess. Unsubscribe easily. The package was never opened by anyone and came back only a couple days after being shipped. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. I have no clue why there are so many negative reviews. Kay Jewelers customer service. I am set to get married in two weeks. } .js-responsive-image { Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Thanks again Ashley! Overview. Even though it didn't ship yet I was told they cannot change the city state and zip code. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. She was diligent on researching the best options for me. They refuse to remove the interest. Click Here to learn how to determine your ring size. Submit a complaint and get your issue resolved. Your Jewelry Consultant is ready to talk! Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. Do all rings come in the same size or are there different sizes available? Doesnt seem like much but its a $600.00 difference. we only owed $185.00 now it's almost 1200.00. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Really?!? Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. They had it sent back and returned on December 29th. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Is this your company? They use them, abuse them and then let them go!!!! 2. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. We bought a bracelet and an Opal ring for my daughter as well. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. This will surely increase the credibility of your complaint. The trade-in value is the original purchase price, excluding charges such as tax and shipping. How do I know I can trust these reviews about Kay Jewelers? KAY JEWELERS - 12 Reviews - Manassas, Virginia - Yelp Need Assistance? Contact our Customer Care Team Today. | Kay Purchased a Diamond ring 6 months ago & the center Diamond fell out. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. If you select a size other than the standard ring size shown, service may be required to adjust it. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche I am currently a very dissatisfied customer. Use this comments board to leave complaints and reviews about Kay Jewelers. Hamilton, HM 11 Bermuda. Please try again. We let her know we did not want to buy anything at the moment. Do Kay Jewelers Increase The Credit Limit? Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Certain metals such as tungsten and titanium cannot be sized. Saturday: 9 AM 10 PM ET. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. This complaint was posted by a verified customer. Platinum is pure metal that is naturally white and much more We were baffled because we have a Kay's credit card, and have been there several times prior. Kay Jewelers competes in Retail industry. Sunday: 10 AM 9 PM ET. At Kay.com, they strive to provide the best customer service possible. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Pinterest (Visited 147 times, 1 visits today) You may also like. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. read more. Please see our return/exchange policy * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Corporate Phone Number: +1-441-296-5872. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. I got an email on December 29th saying I would get my refund in 7 days. Well, then I asked to look for a replacement that is the same as the one got lost. How can we enhance your Kay experience today? I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . What Is The Customer Service Number Of Kay Jewelers? Recently my boyfriend lost his mother and inherited her belongings. Kay Jewelers Review | Diamond Expert you can get $200 off some orders from KAY Jewelers. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. I called and talked to three different managers three different times. Both share the same physical, chemical and visual properties. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. How do you tell someone this? Top of the Page, What is your policy regarding conflict diamonds? (Exchanges cannot be made at kay.com). That ring is worth 3x that amount now, and $600 for it is unacceptable. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. ARPhotography . He gave me 1000% great customer service!!! Saturday: 10 AM 10 PM ET. I took my jewelry in for inspection and found that the ring was broke. Log in - Kay Jewelers For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. Have a 4k ring that was defective. When I brought it in, they said it would be $450 to repair.